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This section is designed for retail purchases, as Traders use
a different system
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In the unlikely event that goods purchased
from us prove to be faulty, please email complaints
giving as much relevant detail as possible. We will look at your complaint
against a background of 'Fair Wear and Tear' and 'Proper Use'
Details
should include: |
• Product name
and number |
•
A brief description of the complaint |
•
Date purchased, invoice number and where purchased from |
| We will attend to your complaint
immediately, and you may be visited by our local representative in
order to make the process quicker. If your complaint is upheld, we
will either offer you a full or partial refund, or a replacement |
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